PAYMENT

+ How do I pay for an order?

The most convenient way to pay is to pay with your card online when you place your order. If you can’t pay online you can make a cash payment at the bank by choosing the ebills option, USSD Payment using your mobile phones, or POS payment with your debit cards at the office at 30 Oba Akran Avenue, Ikeja, Lagos.

+ How do I pay with cash?

  1. Place your order and choose the E-bills payment option
  2. Go to any bank and give your Tribute ID to the teller.
  3. The teller inputs the your ID in the system and validates it
  4. Unpaid order number(s) and the amount will appear for confirmation.
  5. If more than one unpaid order number appears, the teller would confirm which of the orders you are paying for.
  6. You decide and pay for the order.
  7. Once Tribute confirms the payment, order(s) will be released
  8. An email for your order will be sent to you as a confirmation of your payment.
    If no confirmation email is received by you 24h after payment, please contact our customer service at: support@tribute.ng

+ How do I pay with my card?

  1. Place your order at tribute.ng
  2. Choose Global Pay from the payment method options available
  3. Check to agree to the terms and conditions and click submit
  4. Select your card type
  5. Input your Card details.
    a. Card number (16 digits)
    b. Expiry date
    c. CVC number (3digits)
    d. Card PIN
    e. Click on Pay
  6. Input your one time password (generated from token) to complete payment.
  7. Once Tribute confirms the payment, order(s) will be released
  8. An email for your order will be sent to you as a confirmation of your payment.
    If no confirmation email is received by you 24h after payment, please contact our customer service at: support@tribute.ng
    Transaction fee (local cards): 1.5% of transaction amount (subject to a maximum of ₦2,000)

+ How do I pay online?

  1. Place your order at tribute.ng and choose E-bills payment option
  2. Log on to your Internet banking.
  3. Click "Payments" in the drop list and choose "NIBSS Ebills payments"
  4. Search for Tribute Lifestyle Global Concept Limited.
  5. Input your ID and validate
  6. Unpaid order number(s) and the amount will appear for confirmation.
  7. If more than 1 unpaid order number appears, you would decide the order you want to pay for.
  8. Proceed to pay for the order that you have decided upon
  9. Once Tribute confirms the payment, order(s) will be released
  10. An email for your order will be sent to you as a confirmation of your payment.
    If no confirmation email is received by you 24h after payment, please contact our customer service at: support@tribute.ng
    Transaction fee: ₦100 per transaction amount

+ How do i pay through GTB?

  1. Log into your internet bank (or use your mobile banking app) and initiate a bank transfer
    a. Account name: Tribute Lifestyle
    b. Account Number: 0275775185 payments"
    You can also make use of your bank short code _737_0275775185*amount#
  2. Once Tribute confirms the payment, the order(s) will be updated and moved to the picking & packing stage.
  3. An email for your order will be sent to you as a confirmation of your payment.
    If no confirmation email is received by you 24h after payment, please contact our customer service at: support@tribute.ng

+ How do I pay on mobile?

Go ahead! We love mobile payments! Use any of the mobile banks app you have and go to the "Payments" and then "NIBSS ebills payment".
Follow the instructions. When the payment reflects in the Tribute system (instant), the order is released for shipping.
You can also pay using the USSD optio by dialing _402_96605496_AMOUNT# select your bank and enter your pin/passcode.
Ensure your phone number in your back office is your bank's registered number

+ Can I pay via wallet?

The wallet option is currently unvailable. You can choose Product Credit as a payment option at the checkout stage, or any of our other payment options.

+ My commission is not paid

The most common reason is that your registered name doesn’t match with the name provided to your bank. Sometimes the bank account number is incorrect. Please double check your account details in your back office. If the money bounces from the bank back to us we will transfer it to your Product Credit account and drop you a message so you can use the money to place orders.

+ Can I pay at your office?

Definitely, you can simply walk into our office (at 30 Oba Akran Avenue, Ikeja, Lagos), place the order and use your debit card for payment via POS or make electronic transfers. We do not accept cash payments in the office. See "How do I pay with cash?" for more information.

+ Can I pickup at your office?

Definitely, you can simply walk into our office (at 30 Oba Akran Avenue, Ikeja) and pick up your order.
- Express pickups guarantee immediate pickup.
- Normal pickup takes 48 hours.

+ How do i get a refund into my bank account?

Please send an email to support@tribute.ng stating:

  1. Reason for a bank refund
  2. Payment/order details
  3. Your bank account details.
    Please note bank refunds are effected within 24-48 working hours.

PRODUCT INFORMATION

+ Are your products safe?

Yes! All products are registered with NAFDAC and have been tested in laboratories to make sure they are safe to use.

+ Why is our products special?

With its formula especially made for climates with high humidity and heat, the products are long lasting and adapted to fit the environment.

+ Do you make your products?

Our products are developed and created in France and manufactured under license in Nigeria.

+ I have a product idea

Great! We are always inspired to hear your ideas! Send an email to our customer service email support@tribute.ng and mark the subject “Product pitch”.

+ How do I treat skin reaction?

Please contact our customer service support@tribute.ng. We test all our products thoroughly for them being safe to use so in the case of a reaction we need the feedback to send to the lab.

+ Our returns policy

You have 7 days to make a return request after your order has been delivered. Kindly confirm your order upon delivery. Returns can not be initiated for an order picked by a third party if damaged. Once the item has been received we will inspect it and replace the order or process a refund for you.

+ I have a media inquiry

All the materials on the website www.tribute.ng and on the back office are owned by Tribute Lifestyle Global Concept Limited (RC1344015) and should not be used without permission. For media inquiries or images please email at support@tribute.ng.