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FAQ

REGISTRATION

+ How do I join Tribute?

The easiest way to join is through the website. Make sure you add the upline number (the number for the person that introduced you). Or ask the person who introduced you for their replicated website to get enrolled.

+ I have lost my password.

When you press “Login” there is an option that you click “Forgot password?”. The password will be sent to the email address saved on your account. Typically this is the email address you registered with.

+ Where do I edit my info?

Please follow the steps below:

  1. Login into your back-office
  2. Click on “Account Settings”
  3. Click on “Personal Info” menu item.

+ How do I add social media?

Please follow the steps below:

  1. Login into your back-office
  2. Click on “Account Settings”
  3. Click on “Personal Info” menu item.

+ How to change my sponsor?

Sponsor changes are only allowed under very extreme circumstances, in cases of fraud or mistakes during registration process. Please contact customer service support@tribute.ng with a written request.

+ Why is my account blocked?

The most common reason is that you didn’t upload your ID. Kindly take the following steps to ensure your account is unblocked

  1. Go to your profile and click on “Account Settings
  2. Click on “Personal Info” menu item
  3. Choose “Upload ID card”. And then upload the correct format for the id card After the 3rd order placed or 2nd month whichever is first Account without approved ID cards will be suspended.

+ How to make money from Tribute?

You can make money (up to 34% profit) by direct selling of the items you purchase from us. Please ensure you come for our Tribute talent meetings every Saturday at 10:00am at our office, so as to be fully provided with details on how to make money on Tribute.

+ Can I sell Tribute products online?

Due to the nature of our business, Tribute products are not to be sold online?E-commerce sites such as Dealdey, Jumia, Konga, jiji, olx etc.

 

PLACING AN ORDER

+ How do I place an order?

Contact a registered distributor to purchase the products from their replicated website or contact support@tribute.ng if you don't know anyone.

+ How to order for my customer?

[Login][0] to your back office and the "Orders" menu item and follow the instructions on “Create Order”. You can also click “Order now” from your replicated site.

+ Where's the closest distributor?

Please contact our customer service at support@tribute.ng for more info.

+ I want to cancel my order

Please contact our customer service at support@tribute.ng for more info.

+ How do I request for claim?

All claims needs to be emailed to support@tribute.ng with: name, distributor ID, date of delivery, stated issue of the product, attached photo of the damaged product (or other relevant photos that could help us to take actions), attached photo of the receipt

+ What is your delivery timeline?

Depending on your location in Nigeria, you will get your delivery based on that. Sign in to your back-office to track your individual order. Everything ships from Lagos and you can expect a 1-2 business days processing times, standard shipping times based on your area should be expected.

+ Can someone pick up for me?

Yes! All you need to do is send us an email(support@tribute.ng) stating who will be picking up, or chat with us on our website and ensure the person has a valid ID card.

 

PAYMENT

+ How do I pay for an order?

The most convenient way to pay is to pay with your card online when you place your order. If you can’t pay online you can make a cash payment at the bank using Ebills platform.

+ How do I pay with cash?

Great! No problems! Follow the steps below and you're done!

  1. Place your order at tribute.ng and choose E-bills payment option
  2. You go to any bank and give your Tribute ID to a teller.
  3. The teller inputs the your ID in the system and validates it
  4. Unpaid order number(s) and the amount will appear for confirmation.
  5. If more than 1 unpaid order number appears, the teller would confirm which of the orders you are paying for.
  6. You decide and pay for the order.
  7. Once Tribute confirms the payment, order(s) will be released
  8. A confirmation email will be sent to you If no confirmation email is received by you, please contact our customer service at support@tribute.ng for more assitance.

+ How do I pay with my card?

No problems! Follow the steps below and you're done!

  1. Place your order at tribute.ng
  2. Choose Global Pay from the payment method options available
  3. Check to agree to the terms and conditions and click submit
  4. Select your card type
  5. Input your Card details. a. Card number (16 digits) b. Expiry date c. CVC2 number (3digits) d. Card PIN e. Click on Pay
  6. Input your one time password (generated from token) to complete payment.
  7. Once Tribute confirms the payment, order(s) will be released
  8. A confirmation email will be sent to you If no confirmation email is received by you, please contact our customer service Transaction fee (local cards): 1.5% of transaction amount (subject to a maximum of ₦2,000)

+ How do I pay online?

No problems! Follow the steps below and you're done!

  1. Place your order at tribute.ng and choose E-bills payment option
  2. Log on to your Internet banking.
  3. Click "Payments" in the drop list and choose "NIBSS Ebills payments"
  4. Search for Tribute Lifestyle Global Concept Limited.
  5. Input your ID and validate
  6. Unpaid order number(s) and the amount will appear for confirmation.
  7. If more than 1 unpaid order number appears, you would decide the order you want to pay for.
  8. Proceed to pay for the order that you have decided upon
  9. Once Tribute confirms the payment, order(s) will be released
  10. A confirmation email will be sent to you If no confirmation email is received by you, please contact our customer service Transaction fee: ₦100 per transaction amount

+ How do I pay on mobile?

Go ahead! We love mobile payments! Use any of the mobile banks app you have and go to the "Payments --> NIBSS ebills payment" menu item. Follow the instructions. When the payment reflects in the Tribute system (instant), the order is released for shipping.

+ Can I pay via wallet?

Great! You can choose Product Credit Ledger as a payment option at the checkout stage.

+ My commission is not paid

The most common reason is that your registered name doesn’t match with the name provided to your bank. Sometimes the bank account number is incorrect. Please double check your account details in your back office. If the money bounces from the bank back to us we will transfer it to your prepaid account and drop you a message, there you can use the money to place orders.

+ Can I pay at your office?

Definitely, you can Simply walk into our office at 30 Oba Akran Avenue, Ikeja and the order will be placed for you, as long as you have your debit card or can make electronic transfers.

+ Can I pickup at your office?

Definitely, you can Simply walk into our office at 30 Oba Akran Avenue, Ikeja. Express pickups guarantee immediate pickup while normal pickup takes 48 hours.

+ How do i get a refund into my bank account?

Please send an email to support@tribute.ng stating reason for a bank refund, payment/order details and your bank account details. Please note bank refunds are effected within 24-48 working hours.

 

PRODUCT INFORMATION

+ Are your products safe?

Yes, all products have been tested in laboratories and been approved safe to use. All products are registered with NAFDAC.

+ Why is our products special?

With its formula especially made for climates with high humidity and heat, the products are long lasting and adapted to fit the environment.

+ Do you make your products?

Our products are developed and created in France and manufactured under license in Nigeria.

+ I have a product idea

Great, we are always inspired to hear your ideas! Send a message to our customer service email support@tribute.ng and mark the subject “Product pitch”.

+ How do I treat skin reaction?

Please contact our customer service support@tribute.ng. We test all our products thoroughly for them being safe to use so in the case of a reaction we need the feedback to send to the lab.

+ I have a media inquiry

All the materials on the website www.tribute.ng and back office is owned by Tribute Lifestyle Global Concept Limited (RC1344015) and should not be used without permission. For media inquiries or images please email at support@tribute.ng.